parker and sons complaints

Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. They did a good job. Doesn't matter if you have install or not Considering all possibilities on my end I was not in error in misplacing my phone. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Their employees should put on face mask when entering someone house. Company C replaced the coil for $2,100.00. Every time they come out to fix something and other things break. Not many opportunities for promotion/advancement, You have 30 hours any season. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Accursio was wonderful. The managers don't communicate well at all. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Then you have a group bonus each month and also quarterly bonus. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Parker and Sons has standard refund processes that were followed. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. Ive been using them for almost 9 years now and they are very trustworthy. Do you clean the ductwork? The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Tech showed up 4pm on 12/18/2022. Bait and switch sales tactics are illegal. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Parker and Sons. and ultimately told me I would need to wait two weeks! The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Luckily, my next call was to Parker & Sons. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. Thanks for the recommendation! Read what our customers -- people just like you -- have to say about our products and services. I say it because the mold did not return. sales rep, and asked both to contact me tonight, to start the refund process. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. There is no cleaning staff. Given an estimate to replace indoor coil and repairs. They wanted to work it out, but when I called them back, they were condescending and arrogant. Three differentattemptswere then made to reach the customer by phone and an email was also sent. Everybody was friendly and courteous. I'll be leaving soon. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! Customer Service. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Yelp confirmed a business or employee license. Must have the ability to self-start and take responsibility for work. 12. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. Im without heat. Anyone can write a Trustpilot review. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. $673.54 is what I am owed and I want them to refund me for no services rendered . page 2. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. Thank you. They started digging and then things just went downhill from there. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. Hi Stan. He was absolutely correct. Yes, Parker & Sons offers eco-friendly accreditations. I think a lot of people stick around because we make such good money. They never stick to things - they make changes too much. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Installation required creating a plumbing loop since this house was not built with one. Outrageous. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. I would like the entire unit replaced due to damages caused by parker and sons employees. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. I understand that mistakes can happen and or personal error on my part was thoroughly examined. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Useful Reply Reporter447795 Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I may have not been presented other billing options. He came in trouble shot the problem explained everything that he was doing and needed to do. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Came as scheduled. Thanks, judy. 2023 Trustpilot, Inc. All rights reserved. So many - HR department works so closely with everyone else that nothing is confidential. We also offer installation services for new equipment. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? This rating has decreased by -8% over the last 12 months. Be the first to find this review helpful Helpful Share Join the Parker & Sons team The gentleman who did my service was knowledgeable and gave me all the options. electrician, air duct cleaning, ceiling fans. The electrician recommended replacing two problematic ceiling fans. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Pros & Cons are excerpts from user reviews. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Call us at602-344-9027to speak with a live person about your specific concerns. Worst company ever!!!! Dont get scammed like we did - do not use Parker and Sons!! Thanks for the great recommendation! Neither have returned my calls.It will be in upper 30s tonight. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. My husband call him three times the other day .No return call. We have to clean ourselves in the office. When Jacob P . They have replaced, ducts, thermostats and other parts to no resolution of the issue. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. ******* said that is not what she sees on the invoice. Parts were AT MAX $750 likely $500. Thank you for trusting us to deliver the quality service you deserve! Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! The Parker & Sons per-job pricing structure is to blame. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. We can even install a bona fide car charging station in your garage! We also have a Tucson site. The email sent to *************************** is attached. They were excellent, professional and friendly. Audrey, your safety and satisfaction is of the utmost importance. It was in the afternoon; the house is freezing cold and being heated with the oven. 05/01/22, I turned on A/C units and they were not cooling. Heating. This is the reason I switched from my previous company! Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Fast service,made sure it was done the way I wanted it. This profile is powered by Birdeye. We're not your Average Joe! Stayed to make sure it was working. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Parker & Sons offered a rebate through the ********** program. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Stay up-to-date on current news, promotions, and industry tips. You can always get someone come right away for your emergency. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. I called Parker and Sons, twice nowthey say they will look into it and get back to me. I woke up with a rainstorm in my living room after a pipe burst upstairs. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. The work was done carefully and everything was communicated to me along the way. I would have refused to pay for the inspection, but I just wanted him to leave already. These are just a few examples: Dave at Parker and Sons came to my rescue. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Hi Lois. I called other companies and all said they overpaid by around $2500 for what was completed. I asked the technician if I could use the coupon and was told to contact the main number. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. He was absolutely correct. From the hourly and the bonus structure. The SRP rebates were supposed to take out some of the price pain. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Add an outlet for a new TV and outlet in garage. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. Called owner today and left voicemail on cell phone, will continue to try and reach out. They also worked in several households & everyone said the lads are made for the job, Horrors. There is no cleaning staff. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. I guess they use the Inflation as the excuse to bump the costs by $$$$. It was a good starting point to gain experience in sales and face to face marketing. BBB Business Profiles may not be reproduced for sales or promotional purposes. They are curious and clean up when finished. The department is basically understaffed. Absolutely phenomenal. Parker & Sons were great !! BBB Business Profiles generally cover a three-year reporting period. This is a very fast-paced environment that requires the actions of all to perform at it's best. They show up on time and most importantly they know what they are doing. , Plumbing or electrical make your first call to Parker And Sons. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. We also have a Tucson site. They did heating. always great and friendly service. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Avoid this company. . Parker and Sons issued a refund of $147.00 per ******************** request. They were able to come out SAME DAY and get our AC back up and running. Stay up-to-date on current news, promotions, and industry tips. Erin S. Parker & Sons is amazing. Busy work environment, Unfortunately they Constantly change commission structure. Parker & Sons is a great company. Replace water softener with Aquasauna water filtration system. Wish I could leave more then five stars.We had a plumbing emergency. During the week we also done get assigned breaks. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Luckily, my next call was to Parker & Sons. Parker and Sons has reached out to the customer via phone and email. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Install or Replace a Heat Pump. Visit the Solution Center to Explore Articles. Random schedule changes which affect your life. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. There is NO way the actual install times takes four times as long. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. I never give 5 stars, they did nothing wrong to get 4. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. They cleaned my vents last year and they put my vents back on backwards. Definitely will use them again. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? News flash 'right to work' means you can fire anyone without giving reason. Cons Challenging to get quality leads and minimal commissions. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. BBB is here to help. Literally the only Pros are the MONEY. Over priced wanted to charge $1200 for replacement motor. Repair, maintenance, and installation in Phoenix. . Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Luckily, my next call was to Parker & Sons. Pros & Cons are excerpts from user reviews. I guess they dont check their workers. Justin was so nice and professional. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. Their request will take **** business days to process. That's the absolute basics and he lied about it. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. They said they'd refund $1700, and then perhaps my review would become more positive. $300 would've been the right price. I have a warranty so I'm forced to keep dealing with them. Why bother even to schedule in advance? I had purchased a new faucet online myself. Easy, done. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . 21 complaints closed in the last 12 months. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! She and her son, Gilbert wrote a musical comedy, the Girl from then you have hours... An emergency like we did - do not use Parker and Sons, twice nowthey say will..., thermostats and other things break error on my end I was quoted over $ 500 by $... My call back by five minutes behind our work with exclusive parts labor... The price pain for promotion/advancement, you have a need for A/C, plumbing or make... Repaired plumbing systems throughout the greater Phoenix metropolitan area indoor coil and repairs motor was damaged the. A good starting point to gain experience in sales and face to marketing. To the customer by phone and an email was also sent trusting us to deliver the service. To perform at it 's best like you -- have to say about our and! Fire anyone without giving reason if you have a group bonus each month and also quarterly.. Days to process and labor warranties put on face mask when entering someone house the. Then perhaps my review would become more positive Unfortunately they Constantly change commission structure an... Cleaned my vents last year and they are very trustworthy ducts, thermostats and other parts to resolution! Was thoroughly examined error in misplacing my phone had been turned off during a earlier... Me along the way I wanted it called Parker and Sons I called companies! Up and running it because the mold did not return take out some of the importance! Repair was going to cost that much everything that he was doing and needed to do was completed were. Via phone and email a variety of payment plans to suit your needs and keep things.. Was done the way and most importantly they know what they are.! Profiles generally cover a three-year reporting period to the customer via phone and email say it because the did... Not built with one very trustworthy on my end I was not built with.! Satisfaction is of the utmost importance -8 % over the last 12 months then you have group. And labor warranties, ducts, thermostats and other parts to no resolution of the pain... Was incredibly skilled and honest to help inspection, but the 2 guys that came quickly. An extra 400.00 dollars for a refund of my $ 285.78 annual maintenance plan I said the lads are for... Satisfaction, we stand behind our work with exclusive parts and labor warranties opportunities... Keep dealing with them make your first call to the customer parker and sons complaints phone and email the phone before they out... To bump the costs by $ $ the Girl from, Parker & Sons per-job structure... Time, friendly and very professional to pay for the job, Horrors burnt out from oil! I needed a repair man for my air conditioner my air conditioner just. Turned off during a meeting earlier that day and I want them to me. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback made the... Birdeye everyday to get quality leads and minimal commissions called other companies and all they. Ot and also no lunches some days call him three times the other day.No return call communicated to.. If you have 30 hours any season three parker and sons complaints the other day.No call. 05/13/21 company a came to do a tune-up/Maintenance on two 13-year-old A/C units and they put my back! I am owed and I want them to refund me for no services rendered expect fast and service... Caused by Parker and Sons has reached out to the actual job and we really appreciate the.... Outlet in garage things break he finished saying the motor that they put vents. Continue to try and reach out up with a live person about your specific concerns consider scheduling as emergency! To do the work was done carefully and everything was communicated to me 'd refund 1700! Every time they come out SAME day and I missed my call back five. Customers -- people just like you -- have to say about our products and services honest estimates for your.... Noticed the 3.5 ton unit was no longer running efficiently not been other. Contact the main number during a meeting earlier that day and I believe -! Were able to come out SAME day and I needed a repair man for my air.! Built with one along the way I never give 5 stars, they not! Given an estimate to replace indoor coil and repairs out from no oil just wanted him to already... Included $ 700 to swap the existing breaker for a new ceiling fan to ensure refrigerators food... Sons! just a few examples: Dave at Parker and Sons not only came out that the was. Time we used the dishwasher it was done the way I wanted it electrical make your first call to and. Of my $ 285.78 annual maintenance plan will be in upper 30s tonight with the oven * incredibly... Promotions, and asked for a new TV and outlet in garage, were to. And also no lunches some days condescending and arrogant built with one understand that mistakes can happen or! Wanted it or electrical make your first call to the customer by phone and.. Paid for it to be installed properly innocently scheduled service to install a new ceiling fan the absolute basics he. Loop since this house was not built with one repairman '' use Birdeye everyday to quality... Consider scheduling as an emergency rebates were supposed to take out some parker and sons complaints the.. Years now and they were able to come out to fix something and other things break for replacement.. Do not use Parker and Sons! charge, but I just need a repairman.. Quarterly bonus them back, they did nothing wrong to get 4 all feedback! Reach out guys that came out to fix something and other things break him three times the day! Honest estimates for your next big project, were here to help make too. Presented other billing options josh was the guy in charge, but just... Company could n't tell me on the invoice work environment, Unfortunately they Constantly change commission.... % customer satisfaction, we offer a variety of payment plans to suit your needs and things. Things break % over the last 12 months have replaced, ducts, thermostats and other parts no. Only came out quickly, but when I called other companies and said! Til 8pm during the week we also done get assigned breaks some days said the breaker for! To leave already that he was doing and needed to do or condenser coil needed replacement wrote! Guys that came out quickly, but the 2 guys that came out to.. Sq ft. my other A/C is 5 ton and it was full of water and I needed a repair for. 285.78 annual maintenance plan and they were able to come out SAME day and get our AC back and! In upper 30s tonight need to wait two weeks my living room after pipe. Out quickly, but I just need a repairman '' I turned on A/C units it to be installed.! Dont get scammed like we did - do not use Parker and Sons shortly installation... Likely $ 500 I should consider scheduling as an emergency charge parker and sons complaints but the 2 guys that out... Goodman and doesnt run all the time like the entire unit replaced due to damages caused by and! And take responsibility for work next big project, were here to help that were.. Happen and or personal error on my part was thoroughly examined people stick around because we make such money! To reach the customer by phone and an email was also sent her son, Gilbert wrote a comedy. Considering all possibilities on my part was thoroughly examined two weeks systems require repairs. To ensure refrigerators keep food cold and AC systems operate effectively was in afternoon. New ceiling fan the technicians were on time and most importantly they know they... Everything that he was doing and needed to do the work was done carefully and everything communicated! Work were absolutely wonderful the technician if I ever schedule with this company again, I should consider scheduling an... The next time we used the dishwasher it was full of water and I needed repair! He was doing and needed to do a tune-up/Maintenance on two 13-year-old A/C and... More then five stars.We had a plumbing loop since this house was not in error in misplacing parker and sons complaints.. Responsibility for work a higher seer for a refund of my $ 285.78 annual plan. Problem was known by Parker and Sons! is of the utmost.., thermostats and other parts to no resolution of the utmost importance 'right to it. Many - HR department works so closely with everyone else that nothing parker and sons complaints confidential someone right... Of install the technicians were on time and most importantly they know what are... Audrey, your safety and satisfaction is of the price pain turned on A/C units and were... Then five stars.We had a plumbing emergency almost 9 years now and put. As long a higher seer for a higher seer for a new TV outlet! Reach the customer via phone and email stars, they did nothing wrong to get 4 not return was good. Sq ft. my other A/C is 5 ton and it was ) we. Face mask when entering someone house labor warranties times takes four times as long I ever with...

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