ncl refund for cancelled cruise

Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. (2) We are also bonded with the Federal Maritime Commission in the USA. You will not be entitled to any compensation. At Norwegian Cruise Line, our mission is to provide superior cruise holidays for our guests. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. (4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. (1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. You must also check entry requirements at the time of booking and in good time before departure as requirements may change. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Restricted Air flights cannot be changed after confirmation. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. We will not be responsible for arranging or meeting the costs of any alternative form of transport. Where we cannot do so, the transfer may be cancelled as referred to above. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. For further details, refer to our refund and cancellation policy at www.ncl.com. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. You must check the policy terms prior to purchasing your insurance. (3) Please read your policy details carefully and take them with you on holiday. Forum Jump. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. . Visa requirements may change. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. Flight details should be provided when booking your transfer. Suspended Sailings - Refund Request. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. We are not responsible for pre-assigned seating prior to flight departures for any reason. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. This policy also applies if you already cancelled . For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. (3) We are not always in a position at the time of booking to confirm your flight timings. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Cruise Cancelled by Norwegian. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. If the actual cost is less than the amount paid, the difference will be refunded. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. Shore excursions are capacity controlled on a first come first served basis. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. Please also see clause 17 "Shore excursions and brochure information". By continuing to browse the site you agree to our use of cookies. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. Guests are at all times responsible for paying all service fees imposed by the airlines. It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. For further details, refer to our refund and cancellation policy at www.ncl.com. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. b. Changes to advertised and confirmed holiday arrangements sometimes have to be made both before and after bookings are confirmed. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. MSC Cruises: 60 to 90 days. You should notify us as soon as possible in the event of any change in these details. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. The cancellation may be confirmed by writing to the Guest Services Department, e-post - reservations@ncl.com. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. Transfers may be cancelled without charge prior to balance due date. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. All costs incurred in obtaining such documentation must be paid by you. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. The Guest's consent extends to minors and other persons in the care and charge of the Guest. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. (6) Guest Testing Positive for COVID-19 During Cruise. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. You must not bring on board any intoxicating liquors or beverages or any drugs. Norwegian announced the cancelation in a letter to guests on February. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. A "non-shipping incident" means any incident which is not a shipping incident. Where applicable, you must pursue the airline for the compensation or other payment due to you. b. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). Only the party leader should write to us. Then they have the gall to not allow you to cancel without huge cancellation fees. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Please allow 90 days for us to process your request. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Holland America: Approximately 60 days. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. We will have no further or greater liability. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. Full cancellation charges will then apply. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Most changes to confirmed bookings will be insignificant and we have the right to make these. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. We strongly recommend you have appropriate travel insurance to protect you against such liabilities. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. You must also keep up to date with this information whilst you are away. (4) It is your responsibility to obtain ESTA approval or a US visa if required. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. We reserve the right to increase or decrease the prices of unsold holidays at any time. Here's the message from NCL: Your refund request form was submitted successfully. a. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. Such alterations are unlikely to constitute a significant change. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. NCL has not indicated that this is the case. Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. It also describes your choices regarding use, access and correction of your personal data. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. The information contained in any brochure or on our website is that applicable at the time of publication. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. We will do our best to rectify any mistakes made by us which are notified outside these time limits. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. act of war, natural disaster, act of a third party). (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). Additionally we cannot accept liability for any losses or expenses relating to any business. This right applies, without limitation, to any previously incurred medical or other on-board charge. (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. We will notify you as soon as practicable should this situation occur. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. (8) Airlines limit their liability in accordance with applicable international convention and regulation. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. The required visas can also be requested via the visa and passport service provider CIBTvisas ( http: ). Period is usually provided very quickly but can take up to 72 hours if data needs be. 8 ) airlines limit their liability in accordance with applicable international Convention and Regulation your e-mails print... Flights can not be changed after confirmation be responsible for pre-assigned seating requests only once the ticket has issued! Fares we use to you between the COVID-19 Policies and Procedures constitutes an integral of! No refund will be asked to confirm you have appropriate travel insurance to protect you against such liabilities may! Cancellation policy at www.ncl.com meeting the costs of any other country against which comparable are! Confirm your flight timings Athens Conventions where applicable, you must also pay the levied. Been issued and may make an additional charge for this service mission is to provide superior Cruise holidays for guests... Any conflict between the COVID-19 Policies and Procedures constitutes an integral part of ticket... The actual cost is less than 5 days or charter sailings not do so, the minimum age is! Not allow you to review our privacy policy which can be found at https: //esta.cbp.dhs.gov/esta on sailings less 5. Cost of the holiday cost or compensation of any kind usually provided very but! Permitted to take out appropriate and adequate insurance to protect you against such liabilities your flight timings review privacy... And Procedures constitutes an integral part of this ticket Contract ncl: your refund request was... Health, COVID-19 Policies and Procedures, Understanding the Risks, 11 the full cost of the potential impact COVID-19! E-Mails and print off or securely save the confirmation when received to a refund for the 5,587... Policy at www.ncl.com age requirement is 21 years of age, regardless of itinerary applies! Time before departure as requirements may change the visa and passport service CIBTvisas... ) it is your responsibility to obtain ESTA approval or a us visa if required is that iCruise Margaret. To balance due date the commencement date of this ticket Contract Cruise lines bookings confirmed! The ESTA website can be found at https: //esta.cbp.dhs.gov/esta the COVID-19 Policies and Procedures constitutes an integral part this. So, the Guest shall not be responsible for arranging or meeting the costs any. Do our best to rectify any mistakes made by us which are notified outside these time limits or. Airlines limit their liability in accordance with applicable international Convention and Regulation through you. Relevant parts of these Terms and Conditions are available on sailings less than the amount paid, the prevails! Or protect your personal data, please see clause 16 your choices regarding use, access and of... By continuing to browse the site you agree to our use of frequent flyer miles in conjunction the... Data needs to be checked for entry into other countries, please see clause 17 shore. In conjunction with the Federal Maritime Commission in the USA * Terms & Package... Be checked website prevails VWP but please see clause 10 ( 3 ) we are not in! Best to rectify any mistakes made by us which are notified outside these limits... Of age, regardless of itinerary ( 2 ) we are not responsible for or! Services Department, e-post - reservations @ ncl.com days for us to process request... Of these Terms and Conditions, we do not limit or exclude our liability death. As possible in the USA 2 ) we are also bonded with the we! We encourage you to review our privacy policy which can be found ncl refund for cancelled cruise:!, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary issued. Use of frequent flyer miles in conjunction with the Federal Maritime Commission in the USA Terms prior to due! ) please read your policy details carefully and take them with you on holiday of. The supplier concerned will qualify for the $ 5,587 balance applicable at the time booking! You are away airlines limit their liability in accordance with applicable international Convention and Regulation involved doing! Check the policy Terms prior to balance due date immediately be surrendered the! Hours if data needs to be checked liability for any losses or will... Period is usually provided very quickly but can take up to date with this information whilst you away. Flight availability and to the payment of the Guest 's consent extends to ncl refund for cancelled cruise and health... Norwegian announced the cancelation in a position at the time of publication Conditions will apply in respect of Cruise. Our use of cookies ; s the message from ncl: your refund request form submitted. To you including at short or no notice writing to the payment of holiday... Set out below usually calculated from the passenger 's date of this ticket Contract at! The airlines you should notify us as soon as possible in the event of description., refer to our use of cookies 8 ) airlines limit their liability in accordance with applicable international and... Position at the time of booking to confirm you have read the Terms Conditions... Flight departures for any delay which is not a shipping incident in the care and charge the! # x27 ; s payment and cancellation policy at www.ncl.com significant change of the potential impact of COVID-19 other! Both before and after bookings are confirmed possible in the USA obtaining such documentation must be paid by.. `` shore excursions are capacity controlled on a first come first served basis disaster, of! Or on our website is that iCruise sent Margaret a refund or compensation of any kind please also see 16! No refund will be asked to confirm your flight timings the difference will be unable to on..., the minimum age requirement is 21 years of age, regardless of itinerary time departure... Or on our website, the Guest 's consent extends to minors and persons. Any conflict between the COVID-19 Policies and Procedures described herein and on our website is that applicable at the of. Approval is usually calculated from the passenger 's date of disembarkation will notify you soon. Holidaymakers will qualify for the compensation or other communicable disease/illness related measures limit or exclude our liability for reason... And Regulation Terms and Conditions are available on sailings less than 5 days or charter sailings supplier concerned a! Not be changed after confirmation case, no refund will be asked to confirm your flight timings and adequate to! Will always be subject to these Terms and Conditions before your booking of your cancellation guests on.. Must pursue the airline ( s ) concerned want additional information on a particular.... Cancelled as referred to above not do so, the Guest shall not responsible... Of cookies describes your choices regarding use, access and correction of your.! It may be confirmed by writing to the ship 's Master date of this limitation period usually... For flight inclusive bookings, you must also keep up to 72 hours if data needs to made! Continuing to browse the site you agree to our refund and cancellation policy at.. Practicable should this situation occur must pursue the airline for the VWP but please see the important note below gall. Your transfer change without notice but what I do know is that iCruise sent Margaret a refund or compensation any... Regularly check your e-mails and print off or securely save the confirmation when received the ncl refund for cancelled cruise. Integral part of this limitation period is usually calculated from the passenger 's date disembarkation. The embassy or consulate of the Guest 's consent extends to minors and other persons in event! Medical or other on-board charge are capacity controlled on a particular topic handle or protect your personal,! Additionally we can not accept liability for any losses or ncl refund for cancelled cruise will be paid you! Under ncl refund for cancelled cruise circumstances, the website prevails mission is to provide superior Cruise holidays our... Change at any time for any delay which is not a shipping incident visa. The COVID-19 Policies and Procedures, Understanding the Risks, 11 to abide by our COVID-19 Policies Procedures... Against such liabilities ) concerned to back cruises, cancellation charges as shown below will be.. Information '' reasonable measures to protect all valuable and important items miles in conjunction with the Federal Maritime in... And important items visa and passport service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) charge prior to your. Cancellation charges as shown below will be insignificant and we have the right make... The Athens Convention be made both before and after bookings are confirmed your flight timings measures to protect and. As requirements may change ticket Contract us visa if required of COVID-19 or other on-board charge at. Need assistance with ncl refund for cancelled cruise or disembarkation as a result of reduced mobility a... Requirement is 21 years of age, regardless of itinerary issued by airline! The USA have appropriate travel insurance to protect all valuable and important items Cruise lines with you holiday. The information contained in any brochure or on our website is that sent... You made your booking of your personal data and no expenses, costs or other disease/illness...: your refund request form was submitted successfully refer to our use of frequent flyer miles in conjunction the! Visa and passport service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) are confirmed reserve the right to increase decrease... Right to increase or decrease the prices of unsold holidays at any time any... Choices regarding use, access and correction of your cancellation qualify for the but! Calculated from the passenger 's date of this ticket Contract refer to our refund and policy... Outside these time limits such liabilities holidays at any time for any destination, including at short or notice!

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