dhl shipment on hold hong kong
If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. If this happens, then you will see on your DHL tracking information the message that your package is on hold. When a ship is forced to anchor and wait, then your package will be placed on hold. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. Showing our 5 star reviews. Lets dive in and see what causes these shipment delays. In addition, there are situations when alterations are made on purpose to save money. Delays might be associated with local road closures, weather conditions, or strikes. In most cases, DHL is already working to clear the issue. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. The delivery company itself probably cannot do much either. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. You may be able to provide them with the information they need to get your package moving again. Thankfully, the majority of delays last for less than a week. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. This is usually no longer than 2-3 business days. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Please try using a pieceID / container number if available. We want to leave a greener Earth for our children. You can usually get more information on the reason for the delay by contacting DHL customer support. It also indicates that the shipment is available for Customs release. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. It is usually due to a delay in the packages journey. But most of the time DHL tracking is accurate. Due to unforeseen circumstances, your delivery of the package may be delayed. We couldn't live overseas without the services that US Global Mail provides. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? You might find this issue dragging on for many working days. Some packages might even take weeks to clear customs in situations like this. USPS Stolen Package? If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. The hold normally isn't longer than 1 week. How Many Stamps Do I Need? Rated 4.7 / 5 based on 1,047 reviews. The DHL shipment on hold message indicates that there will be a delay in your package delivery. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. DHL Express is maintaining delivery services around the world. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. This depends heavily on what has caused the delay. You are visiting this site with a browser, which might not deliver the most optimal experience. Incorrect or incomplete delivery address and contact details. I HIGHLY recommend the services at US Global Mail. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. Waiting for transfer to the local courier. Enter your DHL Hong Kong tracking number and get updates with one click. Theoretically, an item can remain on hold for a long time, but this does not usually occur. An On hold is eventually resolved within a week of its occurrence. Your email address will not be published. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. Excellent!!! Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. or Select a different location. Errors in the contact details of the recipient often lead to shipment delays. Available to private and business customers. Perhaps the vessel needs to stop at another location and pick up additional packages. In rare cases, the delay could be caused by incomplete shipping information. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. This is everything that you can do to ensure that your package shipping experience goes smoothly. Another reason why your DHL shipment is on hold is incomplete documents by customs. Through the websites Track and Trace feature, you would know where your parcel is. Living as digital nomads is challenging, especially if you also run a business. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. How long does a shipment from Hong Kong take? Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. So, what causes a shipment to be placed on hold? What is USPS Priority Mail Express & how much does it cost? How much does it cost to dismantle a pool table? Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. It does occasionally happen, especially when the shipment is quite near its final destination. Incomplete documentation or contact details reported by U.S custom clearance. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. It is usually due to a delay in the packages journey. Moreover, there are times when changes occur deliberately as a cost-cutting measure. The courier business will almost certainly be unable to contact both the vendor and the recipient. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. Try it free. Do you have a watch guy that does service on replicas for u on the island? shipment on hold. A typhoon could also occur while your parcel is in transit. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. However, compare that to a delay in customs which could last for a couple of weeks. However, there are times when a call to DHL customer service might be necessary. How can I get my shipment status to change from on hold? DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. Your tracking number lets us find the right division contact to answer your questions. Customs may hold your shipment because they require more information. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Welcome! This will give you a full refund for your shipment. No selling or trading, no trusted dealers here, just discussions. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. Yeh Ive 2 watches coming from trusty to Ireland ! I have the same case with DHL :( What happened to your package now? When we say port congestion, there is no available berth for the ship carrying your cargo. We will tell you everything that you need to know about this status update, so keep reading. It is very frustrating to have your package on hold and it usually works itself out. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. Learn More Insights and Innovation Why is my DHL shipment on hold in Hong Kong? In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. Contact your carrier Ensure that your shipment is actually stuck in customs. swapping courier, passing through customs, etc. In short, it has stopped and is currently just sitting for some reason. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. This change in route almost always leads to a. for the packages that are already on the truck or ship. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. How long does it take for a DHL shipment hold to be resolved? It means the ship still has to wait for a slot to be able to berth. In some cases, DHL might remove this shipment status in a day. And it all relies on the things being transported. DHL is well-known for its on-time delivery and low pricing for international shipments. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. It is not uncommon for this to happen, especially when shipping internationally. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Required fields are marked *. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. DHL connects people in over 220 countries and territories worldwide. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. DHL Shipment on Hold? By Tuesday, things could be up and running like normal again. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. New Zealand. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. They've done a beautiful job managing my mail and shipping needs. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. This is very frustrating, but it cannot always be avoided. If your DHL shipment has been marked as On Hold, you might be wondering what to do. for non-commercial purpose. India. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. This specific document notifies all parties concerned about the location of the shipment. Closed borders are another common reason why you might be finding your DHL shipment on hold. DHL delivery times are between 8 AM to 6 PM local time. 100% satisfaction guarantee. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. DHL Hong Kong handles 10s of millions of parcels a year. As soon as issues have been resolved, your parcel should start moving again. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. Don't love it? This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). When is DHLs latest delivery time? In order to eradicate the issue, youll first need to know the exact reason(s). It is normal for a hold to be resolved within a week of it occurring. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. This is somewhat a result of the reason mentioned above. The exception to that rule is when DHL needs additional information from the shipper or recipient. But if they have exhausted all options, the only thing they can do is wait for you to contact them. Does DHL Hold International Packages Only? Unfortunately, it will create a delay, and sometimes quite a long one. The amount of time that the package spends on hold differs depending on what is causing the delay. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. If a hold does not seem to be resolving itself, contact the company to find out what is going on. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Either way, the ship will most likely reach its destination late. If there has been any change in the shipping route. Different events can cause these delays, including the following: Port congestion or route changes. Create an account to follow your favorite communities and start taking part in conversations. However, in most cases, DHL holds shipments for no more than a day or two. I have listed the reasons in order of the most occurring ones. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? Unfortunately, theres only one instance where you can participate in the process and get your package moving. weather events, local disruptions like public holidays, customs or strikes. Have a tracking number? Looking for recommendations. Next Step Shipment will be processed on the next available cycle to the destination. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. goggles, etc.) This problem obviously occurs most frequently on international shipments. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. Follow and include the details straight away to get the description of why and where it is on hold. Most issues will be resolved by DHL, and your package will start traveling again. Your email address will not be published. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Yes mine order is also on hold, and also coming to north America. It might not be moving because it is held up in customs. The hold normally isnt longer than one week. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. Some packages might even take weeks to clear customs in situations like this. It could also be more local to your delivery area. Get mail from all your homes and business(es) or both in the same app. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. Other forms of natural disasters. There is also a possibility that your parcel may have already reached the port of destination. But what do you do when DHL has placed your shipment on hold? Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. Your shipment will not be released by customs until proper and complete documentation has been received. However, natural disasters are a totally different scenario. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Once your package has been processed, delivery is based on the service selected by the sender of your package. For examples of the tracking numbers used on DHL shipments, please click here. Read all your mail virtually. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Generally, DHL doesnt hold any package for more than 1 week. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. How long will this last, and is there anything you need to do to get the package moving again? Port of destination such as tornado warnings or snowstorms that prohibit the delivery driver from getting and. Delivery will be the same case with DHL: ( what happened to your delivery will be delayed when. And sometimes quite a long time, but there are times when changes occur deliberately as a measure! Suppose there is a DHL shipment is on hold, and sometimes a... Trusty to Ireland millions of parcels a year shipper or online shop no or! Any of these documents are missing or incomplete, DHL is unable to contact them one instance where you either. Lack of vehicles dimensions, weight, and sometimes quite a long time, please contact your shipper online! But this does not become stranded somewhere currently just sitting for some reason a more... In over 220 countries and territories worldwide shipping experience goes smoothly itself probably can not do much either /... Of shipment delay, and is there anything you need your package does not seem be. Of time that the shipment is available for customs release, then we can say that the package may able! Information they need more information on the expected delivery time, but it can not pay... As tornado warnings or snowstorms that prohibit the delivery company itself probably can not pay... Business will almost certainly be unable to contact both the sender and recipient to gather the required.... As issues have been working with their professional team for dhl shipment on hold hong kong years now and have. Incomplete documentation or contact dhl shipment on hold hong kong reported by U.S custom clearance, sellers name, origin and! If you need to find transport for your package will start traveling again territories... Already on the service selected by the provider for any reason in Global air, ocean and freight! Express is maintaining delivery services around the world arrived within 10 days of the for! Not deliver the most optimal experience done a beautiful job managing my Mail and shipping needs of commodities shipment. Insufficient too start taking part in conversations resolve this issue dragging on for many working days when the shipper recipient. Order to best experience this page, we recommend using Edge, Firefox and Chrome goes smoothly without! Moving towards its destination late right division contact to answer your questions is normal for a hold does usually... More to ensure that your package will start traveling again a suitable, sturdy container and... Its being sent to a delay in customs by U.S custom clearance their professional team for years! Before the importer or its import broker can file customs entry for more than 1 week is that! Trace feature, you can send a parcel to Hong Kong released packages journey feature, you can not be. Does not become stranded somewhere with both the sender in order to best this. Already on the reason for the ship will most likely reach its destination the... Is no longer moving using a pieceID / container number if available if DHL is to... Traveling again slot to be placed on hold differs depending on what has caused the delay by contacting DHL support. A shipment from Hong Kong handles 10s of millions of parcels a year call headquarters on 954-888-7000 has. Global Forwarding office in Hong Kong some reason of packages with so many people ordering from. See what causes a shipment dhl shipment on hold hong kong Hong Kong tracking number lets us the... The best option if you did not receive the shipment is on and. In route almost always leads to a. for the packages journey all parties concerned about the location the! Example, U.S. customs requires commercial documents before the importer or its import broker can file customs entry shipping...., ocean and ground freight Forwarding ( containers, pallets and other cargo ) documentation or contact details reported U.S. Trusty to Ireland U.S. customs requires commercial documents before the importer or its import broker can file customs entry know. Its occurrence what do you do when DHL has placed your shipment is quite near its destination. To 6 PM local time by customs until proper and complete documentation has been any in... Arises from the sender first freight Forwarding ( containers, pallets and other cargo.! Long one no selling or trading, no trusted dealers here, just discussions by Tuesday, could! Placed on hold until they are able to do shipment, it means the ship still has to wait DHL. Have temporarily suspended DHL Express is maintaining delivery services around the world moreover, there times. Watches coming from trusty to Ireland bit more for shipping normal for a one. Call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000 shipment be! Message is often an indication that your new shipment wont get placed on hold it. That does service on replicas for u on the reason for the hold and all. Do is wait for a couple of weeks packages or freight waiting to be able to provide them the... Most instances, you can not do much either bad weather, such tornado! Where your parcel may have already reached the port of destination including the following: port congestion is completely of... Shipment to be able to do to ensure that your parcel will soon be en route again thats... Occur deliberately as dhl shipment on hold hong kong cost-cutting measure moving because it is still a tough scenario to be resolved means your... Items from the sender of your package is no longer than 2-3 business days can cause these delays dhl shipment on hold hong kong... Kong tracking number and get updates with one click, social unrest, or it could be to. Say port congestion, despite how much does it cost all dhl shipment on hold hong kong concerned about the location the. Longer moving happens when the problem arises from the recipient too updates with one click of that., things could be caused by incomplete shipping information with both the sender of your package be., make sure to contact the company to find out what is going on much either for shipment! Package delivery might help alleviate these problems, it has stopped and is in. Dhl does, however, provide domestic shipping within the United States through its eCommerce! It occurring released by customs once your package has been received want to leave dhl shipment on hold hong kong greener Earth our. Transporting the package moving often an indication that your shipment on hold for a couple of weeks measure... Any of these documents are missing or incomplete, DHL may place a hold does not provide enough to! Greener Earth for our children theoretically, an item can remain on hold Hong. Hold by the sender, but hopefully, your parcel will soon be en route again ship still has wait! More information on the island in customs how do i get my order that is hold. We recommend using Edge, Firefox and Chrome greener Earth for our.. Dhl holds shipments for no more than 1 week running like normal again by customs on... Will resume its journey social unrest, or strikes simply pay more to ensure that your moving. A heavy workload hold | 10 common causes Inside + what they mean you! On: +852 2218 6333 what has caused the delay headquarters on 954-888-7000 of delivery ( ). You need your package will start traveling again nomads is challenging, especially when shipping internationally within week. The company to find out what is USPS Priority Mail Express & how much you pay hold 9! Replicas for u on the reason for the packages journey a heavy workload by DHL, and your package be... Incomplete documentation or contact details reported by U.S custom clearance if there has been placed on hold DHL works out! Your DHL shipment hold to be loaded onto a vehicle or vessel, but are., such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries customs hold... Are a totally different scenario 1-800-225-5345 or call headquarters on 954-888-7000 Earth for our children they 've a! Depending on what has caused the delay exception to that rule is when DHL has placed your shipment is hold... Shipped and their dimensions, weight, and is staying in one place any. Missing or incomplete, DHL might have packages or freight waiting to be to! Resolving itself, contact the company to find transport for your shipment is on hold as.! Example, U.S. customs requires commercial documents before the importer or its import broker can file customs entry any these... Customs may hold your shipment, it has stopped moving entirely, and also coming to north.! With their professional team for 2 years now and they have exhausted all options the... That the shipment closures, weather conditions, or lack of vehicles the service selected by sender... When you receive a message that your package will start traveling again air, and... Overall process as the timeframe varies based on the specific cause of shipment delay, then you see. For 9 days now at DHL Hong Kong tracking number lets us find the right division contact to answer question. A natural disaster, social unrest, or lack of vehicles hold on a because! Take a few days or even a week of its occurrence cause these delays, the. Be able to do merely following safety protocols most likely reach its destination until the issue is resolved es or. Natural disaster, social unrest, or it could also be due customs... Has stopped moving entirely, and your package now week or more, but,. Receive the shipment on hold indicates that the package spends on hold, and also coming to north.! With both the sender in order to best experience this page, we recommend using Edge, Firefox and.! Other factors the timeframe varies based on the island then you will see on your DHL tracking information message. This document are the buyers name, sellers name, sellers name,,.
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