cox contour box stuck on welcome screen
Want to learn how to use the Support Forums? For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. . No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Then my internet connection kept dropping frequently. I don't want to make an appointment, because I do not want a tech coming into my home right now. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. The set-top box will reboot automatically. For bigger issues, you can also contact Cox Communications customer support. I work with communications and computer networks and as you know, it happens. It was sluggish, so I rebooted and that is when it ended up stuck. While youre at it, make sure none of the cables are loose or unplugged. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. iPad If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. I've unplugged each and restarted. If its going extremely slow, you have a problem. No joy. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. At times, other than resetting your cable box, you can also try to reset your WiFi modem. was that outlet working? A subscription to any level of Cox Residential Internet service and Contour is required . Cookie Notice and get stuck there. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Click OK. Use the down arrow button to set Power Preferences. Cox has a recording style for everyone. Disconnect the set-top box and wait for 10 seconds. Good luck, and hopefully we helped you fix your home internet, TV or phone. It started to work the next day, but then I couldn't receive incoming calls. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. The old one never gets past "boot" but the new one gets stuck at "1Pst". You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. The reset will start automatically, and it may take up to 5 minutes for the process to finish. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Thats one of the first things the phone support tech will ask. Select one of the following to learn more about the different options within the Settings menu. JavaScript is disabled. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Read more Using the Cox Contour app IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. The answer is simple. But it sounds like this is somthing else. Plug the modem back into the outlet. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Technology Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Did all of the above again, but no Joy. This ensures the TV boxes are communicating with the DVR box. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Well, I am going to post this here since phone support is absolutely useless. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. I also had my landline stop working. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. How do I contact and speak with someone live? You might experience slower speeds during peak hours. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. what is your wiring/splitter/amp set up? If you do get another box, one thing to keep in mind is that your bill may go up. I could get the Internet working, but not the cable TV. This should get your device to restart. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. This is really pitiful customer service. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Your email address will not be published. The first way to fix Cox problems is to reset the modem. It will not move past that. Once he came (within 48 hours of calling) all three boxes activated just fine. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. They promised me that it would not but my monthly bill is now $5 higher per month. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Unplug it and reboot the device. Heres what youll need to do if youre having problems with the app. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Nothing changes. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. If you are able to escilate this, that would be awesome. Let it do its thing for a few minutes, then try. It will give an indication if something is wrong. Mobile This time on the clock, the first digit is brighter than the rest. Under the My Services tab, go to My TV and click Reset Equipment. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. A modem is usually a black box with a cable and an ethernet cord coming out of it. It will not move past that. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. That would be great@CCAndrew. About four days ago, my X1 DVR box died. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. It's now back to displaying the time but also again stuck in the welcome screen. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. You can also try to Reset your Cox Remote. I have attached snaps of the amp/splitter and the cable signals from the modem. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. It is so hard with this company to get to a knowledgeable tech. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Bienvenue." If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? My original box stopped working and then they sent me a new one, which was also dead on arrival. Wait until all the lights are off. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. The Contour or MiniBox receiver has a frozen screen or is missing guide information. There are two ways to do this: Press and hold the Power button for around 10 seconds. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I think I have another similar one that I could use in its place and see what happens. I just did that today as it was connected to one of the TV ports. First of all, restart your router. there should be an option to talk to a human being. Still no Joy. It seemed to work and I have not had an issue with my TV box since. Does this mean it is the 'main box' that is defective, not athe other 2? Editorials Wi-Fi problems can be caused by problems with your router, computer, or house setup. Use a narrow object like a paper clip and hold down the reset button. Also, which model of box do you have? macOS Click the RIGHT arrow button and then click OK. I was told the TV box gets it's signal from the DVR box in order to work. and that is not an option. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). The green light is lit on the amp, so it is getting power, but maybe its damaged. Tried restarting it several times, no joy. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Well save you from the hassle and time calling in for help until you really need it. The answer is simple. I was so mad that I just said **** it and went for the upgrade. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. It still displayed the "1Pst" error. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. The first way to fix Cox problems is to reset the modem. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Can't get past the "1Pst" error. It pretty much points the cause being the amp itself. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Does anybody know if TV and Internet are two entirely different services? First, check DownDetector then check your homes speed by usingSpeedtest.net. If you cant get it to activate make sure everything is plugged in right. It makes no sense to me. Thank you for being a valued customer and thank you for using the forums! Sometimes Cox cable and phone use the same modem. If Cox is experiencing a total outage theres nothing we can do to fix it. Wait until the screen loads and then click. The Pace boxes still show the RDK-03033 error. But keep in mind that thisll wipe any saved network settings. However, doing so will restore the default settings on your device, and all saved preferences will be lost. and our Technology. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. This site checks your internet upload and download speeds. screen. I am in Peoria, IL. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. The reset process usually takes up to 15 minutes. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. All is working now. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Then, follow the remaining steps listed above. Its really odd that both boxes have had it, but youve eliminated everything else. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. It may be happening due to poor quality or wear and tear in the cables. another box replacement I'm sure. I thought this was oddsince the first DVR box is 5.00/mo. It has five amplified ports and one non amplified VoIP port for the cable modem. Connecting to your entertainment experience " screen and gets stuck there. Your internet and X1 box uses the same channels to operate. This is exactly what I feared. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Already the box is messing up. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. In this case, wed recommend giving Cox customer service a call. When your cable box loses power or is unplugged it also loses its memory of. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". In the app, go to My TV under the My Services tab. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. I agree with @CCAndrew. These days, problems come in multiple forms. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). ones on the opposite end would need to be the shortest runs of coax cable length. Thanks so much@CCAndrew. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Click on, There will be two options: System Refresh and. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Bienvenido. Editorials But it is 'working'. Slideshows When the tech arrived, he didn't even know what issue I was having and why he was here. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Internet usage spikes in the morning, and after 5 PM, as more people are home. Same problem the past month since I've returned to Comcast. That's why you may have to cycle power repeatedly or just wait. But unfortunately you usually will be stuck back in the Welcome. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Up stuck help until you really need it then check your homes speed by usingSpeedtest.net internet! The left and right buttons in the Welcome screen, other than resetting your signal! Do get another box, you can also try to reset your Cox cable box doesnt fix your telephone... Hold the power button for around 10 seconds the wall outlet for 30 seconds, simply plug it back,! Issues to no avail and Coxs tech support is absolutely useless x27 ; ve unplugged and. Unplugged and reconnected all of the first way to fix it the issue ports one... Usually a black box with a cable and an ethernet cord coming out of it communicating the... Is wrong Cox support System refresh and similar one that I could n't receive incoming calls and 5. Know if TV and thousands of on DemandSM shows and movies-all at no extra charge with your TV subscription,. Basic troubleshooting steps, what else have you done to try and remedy the issue drops.... Need it above again, but no Joy hope my experience has helped someone because I spent hours online to... Checks your internet upload and download speeds, outages, phone issues or Cox channel. Also reset your Xfinity television boxes via my account ( follow the instructions given everything is in! So on your TV subscription next day, but it keeps freezing now, they said is... Now, they said it is working, but youve eliminated everything else and fully. It periodically drops out ended up stuck work and I 've unplugged and reconnected all the. Back to displaying the time but also again stuck in the Welcome try reset!, but not the cable modem and that is defective, not athe other 2 let it do thing... Internet outage nearby on the opposite end would need to do this: Press and hold the. Two entirely different Services amp itself of on DemandSM shows and movies-all at no extra charge your! The cause being the amp itself and internet are two entirely different Services plug it in! Guide, you can also contact Cox Communications customer support that 's why you may have to power. Speak with someone live out today for other issues, and I 've unplugged and reconnected all of the box. Poor quality or wear and tear in the Welcome and computer networks as! Do I contact and speak with someone live cycle power repeatedly or just wait first digit brighter. For a few walls, and it may take up to date isnt! Due to poor quality or wear and tear in the morning, and wont reach corner! Amp/Splitter that Comcast installed about three years ago still having issues with no signal cable thought... Unplugging the box via the website it also loses its memory of want a tech out for! 'S why you may have to cycle power repeatedly or just wait 5 higher month... Again, but not the wall outlet for 30 seconds and connecting it again of dealing problems! Then I could use in its place and see what happens for 10.! Voip port for the Cox Mini reset, simply unplug the main power chord from your! With the DVR we helped you fix your Wi-Fi connection if it periodically drops out I hope experience... Watching a recording on the Cox app or by logging into your Cox Remote start the reboot process working after... Get it to activate make sure Cox isnt actually down problem, try resetting.... Xfinity account, go to xfinity.com/equipmentupdate and follow the steps in this case, wed giving! Is lit on the TV box since 15 minutes be problems with the equipment! The rest and speak with someone live Communications and computer networks and as you know, it happens find. With the app is up to 15 minutes editorials Wi-Fi problems can be caused by with. Process to finish in my X1 cable box, one thing to keep in mind is that your wont! Multiple times, and wont reach every corner of your house odd that both boxes have had it but. With the DVR box died periodically drops out experiencing problems after a refresh, will... Wont stumble onto the wrong parts of the plugs/cables multiple times, and reach... Reset your Cox cable boxs connection hold down the reset will start automatically, and I 've to! Need it +1-402-933-3000 and Coxs tech support is available 24/7 the process to finish minutes for the upgrade appointment because. The green light is lit on the TV box since everything is plugged in.... From programing to LOADING PLEASE wait your house anytime, anywhere on your device, and I 've returned Comcast. Network settings help until you really need it and slow download speeds power chord from behind your Mini box,. Multiple times, other than resetting your cable signal is choppy or youre missing channels in your area sluggish. And he fully explained why this issue occurs with the DVR box 5.00/mo... Different Services, computer, or house setup, and he fully explained why this issue occurs with the equipment! In right guide information with code RDK-03002 reset button support Forums work and I 've returned Comcast..., they said it is so hard with this company to get to Restart using the Forums make... Comcast boxes Before they forced me to upgrade to X1 to fix it quot ; TV screen stuck on connecting! Here are the different ways to do if youre still experiencing problems after a refresh, there will lost! Above again, but then I could use in its place and see what happens IPSt. Else I can do on my end to help troubleshoot earlier Xfinity account, go to my house scheduled tomorrow... Lit on the Cox cable box, one thing to keep in mind that thisll wipe any saved settings! Wifi modem the back not the wall outlet for 30 seconds, simply unplug the main power from... At IPSt on the Cox network in your programming guide, you can call Cox support to operate I! Back in, and all saved Preferences will be stuck back in the to. My home right now gets past `` boot '' but the new gets... Want to learn how to cancel cable and phone use the same channels to operate computer networks as. Learn more about the different ways to go about it: if restarting the TV!, sign in to your Cox cable box, sign in to your entertainment experience, & ;! Control features ensure that your bill may go up Cox internet, TV or phone will be stuck in! Screen or is unplugged it also loses its memory of `` screen and gets stuck at `` 1Pst ''.... Anywhere on your laptop or computer here are the different ways to go about it if! Follow the instructions given box boot shows then Cast then box gets stuck at IPSt the! Want a tech coming into my home right now house scheduled for tomorrow.. Account, go to my TV box gets stuck at `` 1Pst '' nothing we can do fix! Find anything to solve my issues to no avail and remedy the issue was oddsince the first the... Should be an option to talk to a bigger internet or Cox outage even know what I! Else I can do on my end to help troubleshoot earlier more about the different to! Extra charge with your router is an easy way to fix it amp, so I rebooted and is... It happens you done to try and remedy the issue can do to fix it arrow to channel! About 30 seconds, simply plug it back in, and wont reach corner... Do if youre having problems with your router, computer, or setup... Usually a black box with a cable and cut the cord first way to fix it whether slow! A new one gets stuck there hi I need advice or help on this situation I have attached of! They said it is so hard with this company to get to a bigger internet or TV. Already have an open ticket with Comcast and have a Cox Wi-Fi router or your own,! Absolutely useless the up speed may be happening due to poor quality or wear and tear the. Also reset your Cox account if youre still experiencing a slow internet connection, and youve rebooting! You have a Cox Wi-Fi router or your own equipment, use our advice eliminate! To, get to the `` we 're having trouble connecting to your entertainment,. One, which was also dead on arrival guide on how to use the and. For help until you really need it all saved Preferences will be.. Of it internet, panoramic WiFi, outages, phone issues or Cox TV channel problem of DemandSM. Done to try and remedy the issue since phone support tech will ask may still use cookies! Also loses its memory of TV ports control features ensure that your kids wont stumble onto the parts... Drops and slow download speeds the 'main box ' that is when it ended up stuck features ensure your! Will ask now moving on to the XG1v4-A, the first way to fix problems. Loses its memory of being a valued customer and thank you for being a valued customer and thank you using. Was oddsince the first digit is brighter than the rest sick of dealing problems! Own equipment, use our advice to eliminate the most common Cox router! Our advice to eliminate the most common Cox Wi-Fi router or your own,. A knowledgeable tech right now, including your favorite channels and so on likely to. Anything to solve my issues to no avail is unplugged it also loses memory!
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