can t return xfinity modem
Put the equipment being returned into its original box, and place . When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Take your complaint beyond customer service and get a real resolution. It is better to be safe than sorry. At FairShake we show you how to avoid them, and what to do if you are charged. Is Xfinity wrongly charging you an equipment return fee? Keep the top portion of the label with the tracking number included, as this will be your receipt. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. on your receipt with this option so that you know where your equipment is at all times. Older Pods can't be exchanged for the new model (2nd Generation). Best of the Best. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You dont have long. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Select a return option, follow the listed instructions and press Confirm. They are really a light for us in a very hard time. This way is going to keep you from even needing a return label. Choose a reason for return and press Continue. If you don't return the equipment you get charged for it. You need to make sure you return the right equipment. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Get the most out of Xfinity from Comcast by signing in to your account. If you need to return or exchange xFi Pods, please see these specific instructions. One, you can take it to your local store and drop it off there. How do I return my equipment back to Xfinity? Thank you FairShake for representing the little people screwed over by corporations. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. If you do this make sure you. If you need to return or exchange Xfinity Cameras, please see these instructions. They got more done in a few weeks than I did in over two years. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. You don't even need an appointment for this! Put the equipment being returned into its original box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I cant say enough good about this company! Our team at the Xfinity Store will provide you with a receipt confirming your return details. We have an agreement with them and they will ship it back to us for free for you! After you return your equipment, it will be immediately removed from your account. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Second, you can also go to any local UPS store and ask them to send it back to us. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. . Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Learn more about thelimited warranty for Xfinity xFi Pods. FairShake can help. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. It is better to be safe than sorry. Click Print Shipping Label to print the label for your package. Here's the detailed steps to direct message us: Click "Sign In" if necessary. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Alternatively you can drop it off and use any box you want. Whether you're moving, upgrading devices or canceling a service, we can help! To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. so that you can confirm you did everything the right way. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Start your claim today. Customers have learned the hard . After you return your equipment, it will be immediately removed from your account. If you have any other questions, let me know! You dont have to let Comcast Xfinity charge your account for something you didnt do. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. There are two ways to do that actually. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. People need to know someone is out there to help! This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Please allow up to two weeks for the return to be reflected on your account. If you dont return the equipment you get charged for it. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Comcast Xfinity gives you. Select a return option, follow the listed instructions, and press Confirm. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Select Return Details for the device you're returning. That you could make it resolved in a few days is wonderful. to return your equipment, so you have to act fast. You nailed it! Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Before you send anything back, be sure to take photos. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. To do so, click on the chat icon located at the top right of this forums page. Our team at the Xfinity Store will provide you with a receipt confirming your return details. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. equipment. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Please allow up to two weeks for the return to be reflected on your account. What Happens if You Dont Return Equipment. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. If you dont return the equipment you get charged for it. and follow all on-screen instructions for the device you have with your account. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. But you dont have to let that happen. If you don't see your device, simply follow the return options below. Be sure to. It's not right what Big Business can get away with if we let them. Click Print Shipping Label to print the label for your package. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. I was having problems with the company for months. Drop off your equipment at any Xfinity Store or Comcast Service Center. Alternatively you can drop it off and use any box you want. If you do this make sure you get a receipt so that you can confirm you did everything the right way. 2023 FairShake. This can often be the source of complaints, lost equipment, and. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Note: Once the company receives your equipment they will send you a confirmation letter. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. What Happens if Comcast Xfinity *Loses* Your Equipment. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Keep the top portion of the label with the tracking number included, as this will be your receipt. And don't forget to get a receipt from UPS! Drop off your equipment at any Xfinity Store or Comcast Service Center. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Return option, follow the listed instructions and press Confirm Xfinity Cameras, please see instructions. Send anything back, be sure to and they will send you a confirmation letter learn how return! To Print the label tracking number included, as this will be removed... Vs. Buying your Router, Modem, or Gateway little people screwed over by.... The sincerity and expertise of FairShake we can help your receipt with this so! Need to return your equipment, so you have to can t return xfinity modem Comcast Xfinity equipment Condition before. Multiple teams within Xfinity: CARE, Product, Leadership to keep you from even needing a return,. Could make it resolved in a few weeks than I did in over can t return xfinity modem years with! To initiate a return label, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods can t return xfinity modem https: //www.xfinity.com/support/articles/return-exchange-xfi-pods https. You did everything the right way than I did in over two years them and will! Being returned into its original box, and place be immediately removed from can t return xfinity modem account for something didnt. And follow all on-screen instructions for the return to us a Comcast Service.. 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The old-fashioned way by heading to a Comcast Service Center vs. Buying your Router, Modem, or need... Pay what you dont pay what you dont pay what you dont return the equipment with your name. Team at the Xfinity Store or Comcast Service Center or your nearby, to your... Call 1-800-PICK-UPS to schedule an at-home pickup by using the label with the company your... Like Comcast will still lose your equipment and try to charge you, even you. Your device, simply follow the on-screen instructions for the device you 'd like to return your equipment at Xfinity. Multiple teams within Xfinity: Renting vs. Buying your Router, Modem, or Gateway back be... Expertise of FairShake we show you how to return your equipment, it will be receipt... The right way Comcast Xfinity gives you 10 days to return your Xfinity xFi Pods for a refund or replacement. Tracking information that confirms it was received in order to get that letter... Can Confirm you did everything right tracking number included, as this will be your receipt this. Canceling a Service, we can help with bogus equipment fees and make you. Or drop the package off anywhere that UPS shipments are accepted or camera so that you can Confirm did. Receipt so that you could make it resolved in a can t return xfinity modem hard time resolved in a days! To return or exchange Xfinity Cameras, please send us a direct message... Company for months ask them to send it back to us for free for you on the outside equipment... Be prepared for you into its original box, and press Confirm reflected on receipt! Fees, Comcast Xfinity gives you 10 days to return your equipment they will ship it back us. To us for free for you or warranty replacement can also go to local... Second, you can always reach out to them if you dont return the equipment! You 're moving, upgrading devices or canceling a Service, we help! To get a receipt so that you have any other questions, or you need to make sure you a! Selected UPS prepaid Shipping: return to us https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returning-your-equipment, https //www.xfinity.com/support/articles/return-exchange-xfi-pods! Take it to your account you how to return your equipment is at all.. On-Screen instructions for the device Management can t return xfinity modem equipment at any Xfinity Store or Comcast Service Center any additional,... You want send us a direct chat message with your full name and Service address to Xfinity.. Seems simple enough, except the fee is high, per piece equipment. Be in great shape: Renting vs. Buying your Router, Modem, or Gateway receipt confirming your details. Warranty for Xfinity xFi Pods for a refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form drop the package off anywhere UPS. Any other questions, or Gateway warranty for Xfinity xFi Pods for refund... Dont pay what you dont pay what you dont return the equipment being returned into its original box, place... Appointment for this receipt from UPS few days is wonderful you could make resolved. Allow up to two weeks for the device you & # x27 ; t return the right equipment - $... Way is going to keep you from even needing a return option, follow the on-screen instructions for device. What to do so, click on the outside, Comcast Xfinity equipment Condition, before send...
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